Retail Shop Manager – Join Our Growing Artisan Bakery TeamLittle Sister Bakery Melbourne – Braeside VICWe're an expanding artisanal bakery with six retail locations and more on the way, producing handcrafted breads and pastries our customers love.
We're looking for a Retail Shop Manager who can lead by example, inspire their team, and deliver an exceptional customer experience every day in a dynamic, fast-paced environment.About the RoleAs a Retail Shop Manager, you'll be the face of our brand and responsible for the smooth day-to-day running of your store.
Your role includes leading and supporting your team, ensuring product quality and presentation standards, and maintaining a welcoming, efficient, and well-organised shop environment.You will work closely with our production and management teams to ensure accurate stock levels, strong communication, and seamless coordination between the bakery and retail operations.
This role requires someone who thrives in a busy environment, takes initiative, and maintains consistently high standards.Key ResponsibilitiesTeam Leadership & People ManagementLead by example with professionalism, punctuality, and strong work ethicTrain, mentor, and support staff to ensure consistent service and product knowledgeConduct ongoing training to keep the whole team aligned and confidentCreate and manage staff rosters that meet business and operational needsConduct interviews and assist with onboarding new team membersFoster a positive, respectful, and productive work environmentOperational ExcellenceOversee daily shop operations, ensuring procedures are followed and updated as neededMaintain high standards of cleanliness, food safety, hygiene, and presentationEnsure staff follow company standards and represent the brand properlyMonitor and report on business performance, including daily takings, sales patterns, and operational issuesEnsure smooth open and close procedures, cash handling, and complianceStay aware of the annual calendar; holidays, school breaks, seasonal shifts, and plan ahead to support special days, high-traffic periods, and events throughout the yearStock, Supply & Product ManagementReview, manage, and order stock and supplies proactivelyBuild and maintain strong relationships with suppliersEnsure accurate stock levels, proper rotation, and appealing product displaysIdentify opportunities to improve efficiency, reduce waste, and strengthen operationsCollaborate closely with the bakery production team to ensure product quality and availabilityIdentify key team members at each location who can support you in overseeing stock and supply across all sites, and manage them efficiently - understanding you can't be everywhere at onceCustomer ExperienceDeliver warm, attentive, and knowledgeable serviceResolve customer concerns professionally and effectivelyEnsure the shop atmosphere reflects the brand's values and hospitalityCommunity & Business CollaborationSeek collaboration opportunities with local businesses and partnersHelp plan, promote, and execute special events, seasonal campaigns, and community activationsWhat We're Looking ForStrong customer service and interpersonal skillsExcellent organisational and operational abilitiesLeadership mindset with the ability to inspire, develop, and hold a team accountableProactive, solution-focused approach to challengesHigh personal standards, attention to detail, and commitment to excellenceAbility to thrive in a busy, dynamic environmentPassion for artisanal food and our brandApply With UsIf you're ready to take ownership of a key retail location and grow with a supportive, fast-growing artisan bakery, we'd love to hear from you.Please send a cover letter outlining why you're the right fit, along with a detailed résumé and references.
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