Your day to day
* Warmly welcome guests and escort or guide them to Reception as appropriate.
* Assist with guest luggage handling, delivery, and secure storage.
* Organise and deliver special guest amenities, including welcome setups and personalised requests.
* Oversee driveway traffic and coordinate deliveries at the loading dock efficiently.
* Manage guest bookings for Concierge Services accurately and promptly.
* Ensure consistently high standards of customer service across Reception and Lobby areas.
* Record, manage, and resolve guest complaints in a professional and timely manner.
* Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up-selling.
* Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay.
* Respond promptly and effectively to guest enquiries, issues, and requests.
* Manage Adelaidean Resident apartment services and monthly billing with accuracy and professionalism.
* Support Front Office operations and checklists as required.
* Promptly report any accidents, incidents, or hazards to the Manager or OH&S representative.
* Perform other duties as required to ensure smooth departmental operation.
What we need from you
* Previous hotel experience is advantageous
* Positive attitude, strong willingness to learn
* Strong communication skills to interact professionally with guests, colleagues, and partners.
* Proficient in Microsoft Office and Front Office systems, including Opera.
* Strong problem-solving, organisational, motivational, and training abilities.
* Physically fit to meet the demands of the role.
o Frequent walking, standing, bending, squatting, kneeling, and stooping.
o Regular lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier loads (trolleys over 50kg).
o Extended work at computer screens.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.