Job Summary:
As a Service Delivery Specialist, you will provide end-to-end technical support and maintenance for end-users' standard operating environments across various devices with a focus on Microsoft technologies.
Key Responsibilities:
* Deliver, maintain, and support end-user standard operating environments using Microsoft technologies.
* Monitor and resolve incidents and service requests to ensure agreed service level targets, KPIs, and operational requirements are met.
* Utilise ICT Support Services tooling and technologies as required.
* Adhere to policies and procedures related to Standard Operating Environment (SOE) and IT hardware and software asset management.
Requirements:
* Relevant ICT-related qualifications or equivalent industry-recognised professional qualification, or relevant industry experience in a medium or large organisation.
* Awareness of IT Service Management best practices, methodologies, and frameworks such as ITIL and SIAM.
* Excellent interpersonal skills.
Working Conditions:
Ability to work at various metropolitan sites and occasionally travel to regional sites as required.
About the Role:
This role is ideal for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer experiences.