Posted Tuesday 10 March 2026 at 1:00 pm | Expires Friday 10 April 2026 at 1:59 pm
About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: WeLead with Heart, and we are committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.
* Training and working with a supportive and fun team
* Thrive as part of a strong team in an exceptional work environment
* Career development and growth opportunities
* Employee referral program
* Employee Deals
* Health & Wellbeing and Reward Program
* Excellent company benefits and discounts on offer
* Discounted health insurance, annual vaccinations and skin checks
* The opportunity to make a meaningful impact in the lives of our residents
The Role
Tucked away in a peaceful oasis in the Hills District, with its tranquil surroundings and landscaped gardens, Lutanda Manor offers a warm and friendly community, with quality amenities and a supportive environment.
We currently have a genuinely rewarding opportunity for a customer-focused and reliable Village Support Officer to join the team on a casual basis. The successful candidate will be providing customer service, comfort, and support to our residents when they need it most.
Reporting the Village Manager, your duties will include:
* Assisting with our colourful village events
* Assisting to serve meals & beverages
* Responding to resident enquiries
* Responding to call outs
* Providing first aid
* Initiating emergency services where required
* Basic admin tasks
* Conducting welfare checks on residents
Shifts
Shifts will primarily include afternoon shifts that will continue onto an overnight (sleepover) shift. There will also be additional shifts on weekends. Additional assistance may be required for leave coverage.
How do sleepover shifts work?
Afternoon shift: 4pm – 8.30pm (sleepover) and 6:30am – 8:30am.
Other shifts:
* Day shift on weekdays: 10:30am – 1:30pm
* Day shifts on weekends: 8am – 4pm
About You
The successful candidate will be enthusiastic, committed, dependable and have a commitment to providing exceptional customer service. A professional and positive approach is required at all times to ensure that all residents' needs are met. A background in either hospitality or aged care would be advantageous although not essential, as well as having the following:
* A current First Aid & CPR Certificate (or be willing to obtain)
* The ability to make decisions and remain calm under pressure
* Be motivated and able to take initiative
* Basic computer skills
Ready to Join the Fun?
If you're calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we'd love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day. Apply now and be part of something rewarding.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May - November, with supporting documentation prior to joining. For selected role, pre-employment medical assessments will also be required prior to any employment offers being made.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
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