ING is seeking an experienced Senior Customer Journey Expert to lead customer journey optimisation in their Consumer Lending portfolio. In this role, you will drive growth through acquisition strategies and enhance customer experiences while complying with regulatory frameworks.
The ideal candidate has over 7 years of experience in personal loans or banking, with proven skills in stakeholder management, product development, and digital transformation. The position offers benefits including discounted health insurance and days dedicated to well-being and volunteering.
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