Imperial Flooring Australia is an Australian family-owned business specialising in premium engineered timber flooring for residential and commercial spaces. With the current showroom located in Yallah (Wollongong) and distribution centres in Sydney & Melbourne, we offer a range of hi-quality flooring options for nationwide shipping. Our commitment to quality and customer service has made Imperial Flooring Australia a trusted partner for leading construction companies across Australia.Due to our continued fast growth, We are in search for an experienced Customer Service - Showroom Consultant professional to join our current team and to commence employment at our brand new head office / high-end showroom recently constructed.If you love being creative, have an eye for detail and a real passion for outstanding customer service, we would like you to join our team!The RoleFront Desk Reception - Greet all clients in a positive manner ensuring a positive experienceAssist customers with queries and guide them through the flooring showroom.Be an ambassador for the brand – you will be the face of Imperial Flooring Australia, bringing the brand to life for our customers. Our custoDelivering excellent customer service face to face and over the phone / emailEfficiently manage and direct incoming callsProcessing quotations and invoicesFollowing up on quotations with clients from our system registerPacking & sending online orders & flooring samples when requiredHandling Trade inquiries for trade supplies. (Training provided)Maintain showroom displays and ensure they are well-presented at all times.Assisting for any warehouse duties, only when requiredOur RequirementsPrevious experience in face to face customer service is requiredHave high attention to detail, be mature and responsible and have excellent communication skills.Be confident, well-groomed and have excellent interpersonal skillsAn eye for colour, design and interior decorationAbility to work in a team & IndependentlyStrong computer and administration skillsAbility to learn quicklyPossess a valid drivers license and have own reliable transportWe ProvideFulltime Salary + Super + Incentives (Salary Negotitated on Experience)Opportunities for career developmentComprehensive on the job training supportMonday to Friday Hours Only!Payroll: Weekly*This is your opportunity to make a valuable contribution to one of the most recognised brands in the flooring industry. .Apply within Seek (Cover Letter + CV)
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