APS Level 6, Ongoing
- $84,417 - $95,979 + 15.4% super
- Melbourne
Within the Data & Digital Group, the Service Delivery & Performance team is responsible for leading the Service Management Capability and maturing the ITIL based processes to support Enterprise Service Management across the Bureau.
It is also responsible for the development, support, and maintenance of the Bureau's Enterprise Service Management (ESM) system
- currently Cherwell provided by Ivanti.
This is utilised across the Bureau of Meteorology for management of all technology incidents and requests, and other ITIL aligned processes required to manage the technology environment within the Bureau. The team takes an end-to-end view of user support and adheres to ITIL best practice for service management.
This is utilised across the Bureau of Meteorology for management of all technology incidents and requests, and other ITIL aligned processes required to manage the technology environment within the Bureau. The team takes an end-to-end view of user support and adheres to ITIL best practice for service management.
The occupant of this position will be required to work in a team-based environment and will report to the Service Delivery & Performance Manager, working closely with all groups of Data & Digital and across the Bureau Programs. The appointee will be expected to participate in the development, implementation and continuous improvement of the Bureau's service management capability.
A good record of Service management experience with good understanding of the function and purpose of an ESM system is required. Good communication and organisational skills of a high order are required. The appointee will need to have good written and verbal communication skills to liaise with internal colleagues, support teams, vendors and management.
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