Overview
Posted: 11/09/2025
Responsibilities
- Assist inbound customers with health insurance inquiries
- Understand customer needs, recommend suitable policies, and deliver outstanding customer experience
- Act as a trusted guide, ensuring customers feel supported and valued at every step
Qualifications and experience
- Experience in telecommunications, energy, financial services, or insurance
- Phone-based customer service and/or sales roles
- Working towards and achieving KPIs in a high-volume environment
- Solid communication and problem-solving skills to deliver exceptional customer experiences
What’s on offer
- Full-time, permanent position
- Salary: $68k + super
- Location: Surrey Hills (4 mins walk from station or free off-street parking)
- Shifts: Monday–Friday, with an 8.30am–6pm schedule and no weekend or evening work
- Hybrid working: 3 days in office, 2 days WFH
- Supportive training environment and clear career progression
- $1,300 private health insurance allowance following probation
About the role
As a Service and Retention Consultant, you’ll assist inbound customers with their health insurance inquiries. Your role will focus on understanding each customer\'s needs, recommending suitable policies, and delivering an outstanding customer experience. You’ll act as a trusted guide, ensuring customers feel supported and valued at every step.
About you
- Candidates with experience in telecommunications, energy, finance, or insurance
- Phone-based customer service and/or sales experience
- Experience meeting KPIs in a high-volume environment
- Strong communication and problem-solving skills to deliver exceptional customer experiences
If you’re customer-focused, eager to learn, and looking for long-term growth in a supportive, people-first company, we’d love to hear from you. For questions about the role, please email Emma at SMAART recruitment ( ) or call.
Seeking Service & Retention Consultants with telco, energy, finance or insurance experience. $68k+super, hybrid, no weekends, great career growth!
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📌 Customer Service and Retention Consultants
🏢 Smaart Recruitment
📍 Melbourne