Posted: 18 June
The role
With our Employment Services programs continuing to expand, now is the perfect time to join our team as a Job Coach. We are looking for passionate, driven, and people‐focused individuals who are excited about helping others achieve their employment goals and build brighter futures.
As part of our growing team, you'll play a vital role in changing lives through meaningful and sustainable employment outcomes. You'll be joining an organisation that is investing in its people, strengthening its services, and extending its reach to support more job seekers than ever before.
About the role
As a Job Coach, you'll support participants in the Workforce Australia program to move into sustainable employment through tailored, strengths‐based coaching. This is a dynamic, people‐first role where no two days are the same. You'll work closely with participants to understand their goals, address barriers, and connect them with real job opportunities – while also engaging with employers and community partners.
Key responsibilities
- Build strong relationships with participants through coaching and support
- Conduct assessments and develop tailored employment plans
- Deliver job readiness support (resumes, interviews, job search strategies)
- Actively engage employers to create placement opportunities
- Monitor participant progress and support them to meet mutual obligations (PBAS)
- Coordinate referrals to training and support services
- Provide post‐placement support to ensure sustainable employment outcomes
- Maintain accurate records and meet compliance requirements
- Achieve and exceed KPIs related to placements and outcomes
What we're looking for
You're someone who genuinely cares about people and thrives in a fast‐paced, outcome‐driven environment. You will bring:
- Experience supporting people into employment or in a similar case management role
- Strong interpersonal and communication skills
- Ability to engage and motivate people facing barriers
- Confidence handling challenging situations with empathy and professionalism
- Solid organisational and time management skills
- A proactive, solutions‐focused mindset
Requirements
- Current Driver's Licence
- National Police Check
- Working With Children Check
Highly regarded
- Certificate IV in Employment Services
- Knowledge of the local labour market and support services
About us
MADEC is a not‐for‐profit organisation with over 50 years of experience supporting individuals facing disadvantage. Guided by our vision "to improve the lives of those in need," we deliver services across Employment Services, Education & Training (RTO), Labour Hire & PALM Scheme, and Indigenous Programs. We believe in the power of employment to transform lives — and our people are at the heart of making that happen.
Why join MADEC?
- Growth organisation – be part of an expanding team with real momentum
- Purpose‐driven work – see the direct impact you make every day
- Supportive culture – collaborative, inclusive, and values‐led
- Development opportunities – ongoing learning and career progression
- Diverse work – engage with a wide range of participants, employers, and communities
Our values
- Empathetic – we lead with understanding
- Genuine – we are authentic in everything we do
- Ethical – we do what's right
- Passionate – we care deeply about our impact
- Responsible – we own our actions
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