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Job Description
This is a Systems Engineer role with HCF Australia based in Sydney, NSW, AU
-- HCF Australia --
Role Seniority - mid level, senior
More about the Systems Engineer role at HCF Australia
This role exists to provide world class technical support and applications to business users that meet their requirements and meet the HCF strategic objectives of making healthcare affordable, understandable, high quality and member centric.
The Systems Engineer is responsible for designing, supporting and maintaining the integrity of the voice environment.
In the role, the systems engineer will:
Design and Implement Solutions: Develop and implement technical solutions that enhance the voice environment, ensuring high availability, reliability, and performance.
Support and Maintenance: Provide ongoing support and maintenance for the voice infrastructure, addressing any issues promptly to minimize downtime and ensure seamless operations.
Collaboration: Work closely with various departments, including IT, Contact Centre and Life, to understand their needs and provide solutions that support their objectives.
Innovation: Stay current with the latest voice technologies and industry trends, evaluating and recommending new tools and technologies that can improve the voice environment.
Documentation: Develop and maintain comprehensive documentation for all aspects of the voice network, including policies, procedures, and technical specifications, ensuring that all information is easily accessible and understood by relevant stakeholders.
Training and Mentorship: Act as a mentor and point of contact for team members and other staff, providing guidance and support on voice infrastructure-related issues.
Continuous Improvement: Contribute to the continuous improvement cycle by identifying areas for process improvement and automation, implementing best practices, and ensuring adherence to ITIL disciplines
Compliance: Ensure compliance with corporate security baselines and WHS policies, procedures, and safe work practices, cooperating with HCF in activities taken to comply with WHS legislation.
Essential Skills
Minimum 5 years of voice systems support experience.
Proficient in voice technologies including SIP, Genesys, and MS Teams Voice.
Broad technical experience in the following technologies: Microsoft Office365, Windows 11, Microsoft Active Directory, VOIP technology, MS Entra admin centre
Strong business acumen and passion for providing world-class customer service to internal staff and members.
Able to manage priorities and conflicting issues in a professional manner, using senior team members where possible to provide direction and assistance.
Service-oriented, adaptable, self-governing, self-motivated, cooperative.
Excellent communication and written skills with the ability to explain technical concepts to lay audiences.
Good time management skills and ability to prioritize.
Desirable Skills:
Bachelor's degree in Computer Science or equivalent or an advanced industry certification in a related discipline.
Advanced knowledge and experience in voice administration and architecture.
Experience in enterprise-scale environments.
High knowledge of VOIP technology.
Genesys Cloud CX Certification.
ITIL certification is highly desirable.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits Purpose-driven passion We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
50% subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the HCF Australia team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Designing and implementing solutions
* Providing support and maintenance
* Collaborating with departments
Key Strengths
* Voice systems support experience
* Voice technologies proficiency
* Technical experience
* Bachelor's degree or certification
* Voice administration knowledge
* ITIL certification
Why HCF Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with HCF Australia not with Hatch.
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0
Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery
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Job Description
This is a Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery role with Amazon Web Services (AWS) based in Sydney, NSW, AU
-- Amazon Web Services (AWS) --
Role Seniority - mid level
More about the Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery role at Amazon Web Services (AWS)
Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers in APAC. You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment. Key job responsibilities
Write effective project charters based on business requirements for medium to large scale projects.
Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.
Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.
Provide program progress reporting on a regular basis.
End to end responsibility for the program's execution and success.
Manage multiple competing projects/programs simultaneously.
Develop and implement scalable, data-driven process improvement/automated solutions.
Keep the customer experience as the primary focus.
Meets/exceeds Amazon's leadership principles requirements for this role. About The Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications
3+ years of technical infrastructure management experience.
3+ years of experience managing projects in a Data Center or Networking environment
Fundamental understanding of Data Center IT Infrastructure.
Writes clear and detailed functional specifications.
Experience working with or managing technical portfolios, programs or projects. Preferred Qualifications
Knowledge of best practices and emerging technologies, related to infrastructure. (i.e. network, data center, hardware, software)
Excellent written and verbal communication skills with demonstrated experience engaging at both the technical and executive levels.
Makes optimal tradeoffs between schedule, resources and scope, and applies advanced technical and business knowledge to address major risks, challenges and obstacles.
Anticipates, identifies and drives resolution of technical challenges and interdependencies to prevent downstream problems.
Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment, adapts to change quickly.
Direct experience with the deployment of AWS network cabling and infrastructure.
Strong listening skills; demonstrated ability to ask effective questions. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - Amazon Corporate Services Pty Ltd Job ID: A2908070
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Amazon Web Services (AWS) team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Writing project charters
* Managing stakeholder requirements
* Providing program progress reporting
Key Strengths
* Technical infrastructure management
* Project management
* Communication skills
* Knowledge of emerging technologies
* Problem-solving
* Listening skills
Why Amazon Web Services (AWS) is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Amazon Web Services (AWS) not with Hatch.
View Now
1
Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery
Posted today
Job Viewed
Tap Again To Close
Job Description
This is a Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery role with Amazon Web Services (AWS) based in Sydney, NSW, AU
-- Amazon Web Services (AWS) --
Role Seniority - mid level
More about the Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery role at Amazon Web Services (AWS)
Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers in APAC. You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment. Key job responsibilities
Write effective project charters based on business requirements for medium to large scale projects.
Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.
Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.
Provide program progress reporting on a regular basis.
End to end responsibility for the program's execution and success.
Manage multiple competing projects/programs simultaneously.
Develop and implement scalable, data-driven process improvement/automated solutions.
Keep the customer experience as the primary focus.
Meets/exceeds Amazon's leadership principles requirements for this role. About The Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications
3+ years of technical infrastructure management experience.
3+ years of experience managing projects in a Data Center or Networking environment
Fundamental understanding of Data Center IT Infrastructure.
Writes clear and detailed functional specifications.
Experience working with or managing technical portfolios, programs or projects. Preferred Qualifications
Knowledge of best practices and emerging technologies, related to infrastructure. (i.e. network, data center, hardware, software)
Excellent written and verbal communication skills with demonstrated experience engaging at both the technical and executive levels.
Makes optimal tradeoffs between schedule, resources and scope, and applies advanced technical and business knowledge to address major risks, challenges and obstacles.
Anticipates, identifies and drives resolution of technical challenges and interdependencies to prevent downstream problems.
Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment, adapts to change quickly.
Direct experience with the deployment of AWS network cabling and infrastructure.
Strong listening skills; demonstrated ability to ask effective questions. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - Amazon Corporate Services Pty Ltd Job ID: A2927689
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Amazon Web Services (AWS) team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Writing project charters
* Managing project dependencies
* Providing program progress reporting
Key Strengths
* Technical infrastructure management
* Project management in Data Center or Networking
* Communication skills
* Knowledge of emerging technologies
* Problem-solving skills
* Experience with AWS network cabling
Why Amazon Web Services (AWS) is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Amazon Web Services (AWS) not with Hatch.
View Now
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