Administration and Customer Service Officer
Join Royal Rehab LifeWorks Community as the friendly first point of contact for new clients and their families. Work with Allied Health Leaders, clinicians, and teams to ensure a smooth journey from initial enquiry to receiving the right support. This role focuses on welcoming clients and providing support throughout their experience.
Key Responsibilities
- Handle phone and email enquiries, and pass on complex questions to the right staff.
- Manage scheduling, waitlists, follow-ups, and escalate service risks as needed.
- Enter data and maintain client records and service agreements with confidentiality.
- Deliver monthly reports on clients, trends, revenue, and outcomes.
- Gather information to help Allied Health staff provide tailored support.
- Collaborate on treatment plans or Service Agreements aligned with client preferences.
- Engage with clients to understand their needs and expectations.
- Escalate concerns, risks, and complaints to Allied Health Leaders.
- Adhere to NDIS principles and represent RR LifeWorks positively.
About You
You will be the heartbeat of our team, welcoming customers warmly and ensuring their experience is seamless. We are seeking someone who excels at connecting with people, has strong organisational skills, and thrives in a fast-paced environment. If you are passionate about delivering exceptional customer service and making a positive impact, this role is for you. The position also offers opportunities for career growth and development.
To be successful in this role, you will also have
- Experience in customer service or admin, ideally in allied health or healthcare.
- Exceptional time management, organisational and communication skills.
- Proficient in admin systems with attention to detail and confidentiality.
- Ability to manage priorities and ensure high customer satisfaction in busy settings.
- Knowledge of NDIS frameworks or ability to learn quickly.
- Ability to work independently and as part of a multidisciplinary team.
- Demonstrated ability to meet and exceed Key Performance Indicators.
- High-level interpersonal and communication skills.
- Ability to manage and prioritise multiple customer tasks in a flexible, responsive environment with support from leadership and management.
Your Royal Rewards
- Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
- Benefits: Fitness Passport & HCF Private Health Insurance discounts
- Maxxia Rewards: Discounts through our salary packaging partner
- Career growth: Genuine career opportunities
- QLeave: Access to portable long service leave for eligible candidates
- Work life balance: Flexible work arrangements
- Salary: Competitive remuneration
- Leadership: Supportive and experienced leadership team
- Culture: Friendly and close-knit team environment
We are committed to diversity and an inclusive workplace culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds. If you require adjustments to participate in recruitment or to support you in the workplace, please let us know.
What’s Next
If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us. Please note that only applicants who address the essential criteria will be considered.
Visit our Royal Rehab LifeWorks careers page for more information:
The successful applicant will be required to undergo pre-employment checks including a current criminal record check, working with children check, employment history, driver’s license, and referee checks. Vaccination against infectious diseases is strongly encouraged.
Seniority level
- Entry level
Employment type
- Full time
Job function
- Other
Industries
- Hospitals and Health Care
Brisbane, Queensland, Australia – multiple postings
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📌 Administration and Customer Service Officer
🏢 Royal Rehab Group
📍 Australia