Job DescriptionAbout Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‐powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‐on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE:INFY) can help your enterprise navigate your next.Location Perth, Western AustraliaSalary Please Note : The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.About the Role We are seeking an experiencedSuccessFactors Service Delivery & Implementation Managerto lead newSuccessFactors project deployments, driveon site client engagement, and overseeinnovation‐led enhancementsacross the HR technology landscape.This role blendsproject delivery, service management,andcontinuous improvement, ensuring high‐quality implementations while driving adoption of new capabilities, includingAI‐enabled HR innovations, automation, and experience enhancements.You will manage onshore/offshore teams, partner closely with business and HR stakeholders, and champion excellence in delivery, governance, and customer experience.Key ResponsibilitiesSuccessFactors Project Delivery (New Implementations): Lead end‐to‐end SuccessFactors implementations (EC and additional modules), including requirements, design, build, test, cutover, and go live. Run onsite workshops for discovery, blueprinting, and solution validation. Ensure alignment with business objectives, regulatory requirements, and HR transformation roadmaps. Oversee data migration, integration readiness, and organisational change readiness. Drive quality assurance across configuration, testing cycles (SIT/UAT), and release cycles.Service Delivery, Support & Operations Excellence: Oversee day‐to‐day support operations (incidents, requests, defects, enhancements) post go live. Ensure SLAs/OLAs are met; maintain operational stability and system performance. Monitor ticket trends and drive system optimisation based on analytics. Implement strong incident, problem, and change management practices.Innovation, Automation & AI‐Enabled HR Improvements: Identify opportunities to incorporate SuccessFactors latest releases, AI‐driven capabilities, automation, and process optimisation. Drive adoption of new SAP innovations (e.g., Joule, AI copilots, automation tools, continuous performance enhancements). Lead innovation pilots, proof‐of‐concepts, and experience‐improvement initiatives. Promote best practices in digital HR experience, employee engagement, and process simplification.Stakeholder & Onsite Client Management: Serve as the primary onsite contact for HR, IT, Transformation, and business stakeholders. Conduct project steering committees, operational service reviews, and governance meetings. Manage communication, expectations, risks, escalations, and delivery outcomes with clarity and confidence. Build strong relationships across business units to promote system adoption and continuous value.Onshore–Offshore Global Delivery Management: Lead and coordinate both onsite and offshore delivery teams. Ensure structured handovers, adherence to SOPs, and alignment across time zones. Mentor team members, drive capability uplift, and foster a culture of ownership and innovation.Change Requests, Enhancements & Release Management: Oversee assessment, estimation, and delivery of change requests and enhancements. Manage release plans, regression testing, deployment governance, and communication. Drive continuous improvement cycles based on user feedback and analytics.Required Skills & Experience8–12+ years in SAP SuccessFactors implementation and support, including project delivery.Strong hands‐on experience in EC plus at least one additional module.Previous experience leading on‐site engagements with senior business stakeholders.Proven track record in delivering new SuccessFactors projects (greenfield or major enhancement programs).Strong knowledge of ITIL processes and service delivery excellence.Experience with global delivery models (onshore–offshore).Familiarity with AI‐driven HR innovations and digital transformation trends.Excellent communication, facilitation, and stakeholder management skills.Preferred QualificationsExperience in regulated industries (public sector, financial services, government).SAP certifications (SuccessFactors Associate/Professional level).Exposure to SAP BTP, SAP CPI integrations, workflow automation, or HR analytics.ITIL, PMP, PRINCE2 or similar certifications.BenefitsLife, Trauma & Income Protection InsuranceHealth and Well‐being programsMarram Holidays & HealthcareAccess to Fitness and Gym MembershipsEmployee Assistance Program (EAP)Flexible working arrangements (hybrid, based on role and business needs)Recruitment and Selection Process Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Equal Opportunity Employer Statement All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.#J-18808-Ljbffr