Job Description
We are seeking a skilled and charismatic Guest Service Agent to deliver exceptional service to our guests.
The successful candidate will be responsible for welcoming guests to the hotel, providing prompt and courteous check-in and check-out services, and ensuring timely delivery of guest amenities.
* Assist guests with requests and create memorable experiences
* Ensure the security of guests and their possessions
* Collaborate with inter-departments for guest movements, requests, and activities
* Meet and exceed guest expectations and handle customer complaints efficiently
Required Skills and Qualifications
Our ideal candidate possesses:
* A natural ability to connect with people and provide excellent communication skills
* Strong time management skills and flexibility to work various shifts
* Previous Front Office experience in a luxury environment is desirable
* Experience with Opera is an advantage
* Candidates must have full-time work rights in Australia
Benefits
This role offers a unique opportunity to work in a premium five-star hotel, with a passionate team dedicated to delivering exceptional service. The successful candidate will have the chance to develop their skills and advance their career in hospitality.
Join us and become part of our dynamic team that strives to provide unforgettable experiences for our guests.