About the Role We are currently seeking a motivated AO3/1 Maintenance Support Officer to join a well-regarded State Government department based in Mackay.
This is an exciting opportunity offering an immediate start through to 27 March ****, with potential for extension.
In this role, you'll be the first point of contact for tenants and contractors, providing efficient and effective support in the coordination of housing maintenance services.
Your exceptional communication, problem solving, and multitasking skills will help ensure timely and quality service delivery.
Key Responsibilities Answer inbound calls and make outbound follow ups to arrange maintenance services Provide calm, clear, and consistent communication, including de escalating difficult situations Accurately record and manage customer requests in internal systems Coordinate and liaise with contractors and service providersWork towards and meet key call centre performance indicators Support the team with administration tasks and data entry Use Microsoft Office Suite (Excel, Word, Teams) and internal databases effectively Skills & Experience Required Proven experience in a call centre or high volume customer service environment Strong verbal and written communication skills Demonstrated ability to multitask and problem solve in a fast paced setting Experience working collaboratively in a team environment Solid time management and decision making skills Proficient in Microsoft Office (Excel, Word, Teams) Experience within government or housing maintenance services is highly regarded For More Information For more information, please call Maria McErlain on or simply APPLY NOW
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