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Talent Acquisition Consultant @APAC Carecone Australia
Title: Salesforce Functional Consultant
Location: Sydney
Permanent Role.
Position Summary:
The Salesforce Functional Consultant will be responsible for gathering business requirements, translating them into technical specifications, configuring Salesforce, and providing ongoing support to users. A strong understanding of Salesforce Sales Cloud, Service Cloud, and particularly Agentforce is essential for this role.
Key Responsibilities:
● Collaborate with stakeholders to understand business needs and translate them into effective Salesforce solutions.
● Perform Salesforce configuration, including custom objects, fields, workflows, process builder, and validation rules.
● Design and implement solutions leveraging Salesforce Sales Cloud and Service Cloud.
● Demonstrate strong functional knowledge of Agentforce, including its setup, configuration, and best practices for optimizing agent productivity and customer interactions.
● Conduct gap analysis between current business processes and Salesforce capabilities.
● Create detailed documentation, including functional specifications, test plans, and user training materials.
● Provide training and support to end-users to ensure successful adoption of Salesforce.
● Work closely with development teams to ensure the successful implementation of custom solutions.
● Troubleshoot and resolve Salesforce-related issues.
● Stay up-to-date with Salesforce releases and new features, especially those related to Agentforce.
Skills:
● Minimum of 5 years of experience as a Salesforce Functional Consultant or similar role.
● Proven expertise in Salesforce Sales Cloud and Service Cloud.
● Demonstrable good knowledge and experience with Agentforce functionalities and configurations.
● Salesforce Administrator certification is required; additional certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant) are a plus.
● Strong understanding of CRM principles and best practices.
● Excellent analytical, problem-solving, and communication skills.
● Ability to work independently and as part of a team.
● Experience with Agile methodologies is preferred.
Interested Candidates can share their CVs at " "
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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