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Border Express currently has an exciting opportunity for an experienced Key Accounts Customer Support Officer to join our team at our Brisbane branch located in Underwood. This proactive customer support position focuses on identifying and resolving issues efficiently.
Duties:
1. Actioning customer inquiries promptly and responding professionally across all channels: email, webforms, chats, and phone calls.
2. Providing high-quality service and communication to key internal and external stakeholders.
3. Proficiently raising queries in the internal ticketing system (training will be provided) and carrying out investigations to provide accurate and timely responses to customers.
Skills and Experience:
* Demonstrated ability to assist customers with queries in a timely and efficient manner.
* Excellent telephone manner.
* Ability to learn and work within multiple software systems and multitask seamlessly, handling high-priority tickets, answering calls, and compiling reports.
* Transport, logistics, or high-volume customer service experience is highly desirable.
* Well-developed time management, communication, and conflict resolution skills.
* Initiative, drive, and a willingness to be an active team member.
* Strong written, verbal, and listening skills.
* Ability to develop positive and professional relationships with customers.
* Strong attention to detail.
Get to know Border Express:
At Border Express, we're committed 100% to providing the best supply chain services in Australia. Our goal is to develop a regional network model that offers full visibility and is the best carrier for regional Australia.
We are an Equal Opportunity Employer, promoting an inclusive work environment and embracing diverse talents. We encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.
We strive to create a safe and inclusive environment for all, supporting our team members' growth through ongoing opportunities and development.
Border Express is a division of Freight Management Holdings (FMH).
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Your application will include the following questions:
* How many years' experience do you have as a Customer Support Officer?
* Do you have customer service experience?
* Do you have data entry experience?
* Which statement best describes your right to work in Australia?
* Have you worked in a call centre before?
* What's your expected annual base salary?
For over 30 years, we have been committed to delivering the best service and results.
As we grow into a new era, we set high standards.
We are dedicated to delivering 100% of your freight on time, in full, and intact—no compromises.
Anything less is unacceptable to us and should be to you too.
Source: Extract from the company's website.
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