Customer support engineer

Qualifications and Responsibilities

• Familiarity with User Interface, SCADA and Modeling tools.
• Knowledge of both Transmission and Distribution electrical grids.
• Working knowledge of Linux, Windows, Oracle, SQL, SOAP Integration, JasperReport and Cassandra.
• Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls and switches as it applies to isolating and resolving reported issues in these areas.
• Ability to work independently with minimum direction.
• Knowledge of NERC CIP Standards.
• Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams.
• Positive attitude when dealing with customers and co-workers in stressful situations.
• Strong analytical and logical reasoning skills.
• Familiarity with remote monitoring and diagnostics solutions and concepts.
• Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach.
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on ADMS products.
• Responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS, etc.
• Responsible for On-call ROTA and attending emergency customer calls.