Service Delivery Lead
We are seeking a skilled and compassionate Service Delivery Lead to join our team. This is a full-time, permanent leadership role that offers an attractive onboarding incentive and professional clinical allowance.
About the Role:
This pivotal position involves collaborating closely with our dedicated Client Services Manager and passionate team to craft and implement support plans that are nothing short of transformative. Your mission is to foster independence, enhance well-being, and boost community engagement for each person we have the privilege to serve.
As a Service Delivery Lead, you will bring your clinical acumen to the forefront, delivering top-notch therapeutic support that adheres to NDIS practice standards while continuously seeking ways to elevate our service. Your analytical prowess will help us refine our approach, ensuring our clients not only thrive but also feel genuinely supported in their journeys.
Key Responsibilities:
* Crafting and implementing support plans that meet the unique needs of our clients
* Collaborating closely with our dedicated Client Services Manager and passionate team
* Delivering top-notch therapeutic support that adheres to NDIS practice standards
* Continuously seeking ways to elevate our service and improve client outcomes
Requirements:
* Unwavering commitment to a person-centred approach
* Natural talent for placing each person's unique needs and aspirations at the forefront of their service plan
* Able to tailor methods to suit diverse needs and build strong, trusting relationships
* Excellent communication skills that bridge understanding and foster connections
What We Offer:
* Training and professional development opportunities
* Access to our online Training Portal to further develop your skills
* Employee Assistance Program
Our Values:
* Impactful: We have a positive impact, supporting people to thrive and succeed.
* Joyful: We create a positive environment, taking great delight in supporting others to flourish.
* Connected: We take the time to build strong connections so that people feel supported, valued & safe.
* Supportive: We are kind, understanding and encouraging of people's goals and aspirations.
* Genuine: We are sincere, honest, respectful and fair.