Looking for a fresh start or flexible job opportunity right here on the Gold Coast?
Join Foundever, a global leader in customer experience, supporting over 750 of the world's most well-known brands — and we're hiring locally
Why Foundever?
At Foundever, our people come first. With 170,000 team members globally, we know our strength is in our people. That's why we offer:
Comprehensive training and full support
Real career growth opportunities
A vibrant, people-first work culture
About the Role
Join our Gold Coast-based team as a Customer Service Representative, supporting customers with general banking enquiries — no sales or upselling, just real conversations and problem-solving.
You'll be helping with:
* Account balances and card replacements
* Updating personal information
* Online banking support and fraud enquiries
* Dispute investigations and feedback capture
What We're Looking For
* Customer service experience is great, but not essential
* You're confident using a computer and navigating multiple systems
* You communicate clearly and professionally
* You enjoy solving problems and helping people
* You've completed at least Year 10 or equivalent
We Welcome Everyone
Foundever celebrates diversity and inclusion, and we mean it.
We welcome applications from:
* Students
* Working Holiday Visa holders
* Parents and carers
* Pensioners and retirees
* People returning to the workforce or changing careers
No matter your background, if you're eager to learn and love helping people, we'd love to have you.
Training in the Gold Coast Office
* Weeks 1–3: Monday–Friday, 9:00am–5:30pm
* Weeks 4–7: On-the-job coaching, Mon–Fri between 8:00am–8:00pm
Work the Way That Suits You
We offer flexible options to support your lifestyle:
* Full-time and part-time roles
* Split or night shifts available
* Hybrid/work-from-home opportunities (conditions apply)
Perks & Benefits
* Full training provided
* Health insurance discounts
* Staff discount platform (tech, groceries & more)
* Monthly social events and team activities
* Performance incentives*
What You Need to Know
* You'll need to attend 100% of training
* If working from home, you'll need reliable internet and a quiet space
* Australian working rights and a police check are required