Job Summary
We are seeking an experienced F&I professional to join our team as a Finance and Insurance Manager. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, managing and driving sales of Finance and Insurance products, and ensuring compliance with legal and company policies.
Key Responsibilities:
* Build and maintain strong relationships with customers through regular communication, finance advice, and follow-ups.
* Present Finance & Insurance products, provide quotes, and complete the full finance application process with all required documentation.
* Maintain accurate records, including customer files, sales logs, contracts, and perform trade-in checks, invoice preparation, and settlements.
* Support Sales Consultants, communicate daily with the Sales Team and Manager, and contribute to a high-performing team environment.
* Meet personal sales and gross profit targets while supporting overall Retail Centre financial and customer satisfaction goals.
* Ensure full compliance with legal, financial, and company policies, including regulatory requirements and internal procedure.
Requirements and Qualifications
To be successful in this role, you will need:
* Proven experience in a client-facing or customer service role.
* A valid driver's licence with a sound driving record and accreditation by relevant financier.
* Strong sales and customer focus, with skills in persuasiveness, decision-making, and self-management.
* A commitment to continuous improvement and delivering a customer-first experience.
Benefits
We offer a comprehensive employee benefits program, including:
* An extra 3 days of paid Family Leave every 3 years.
* 1 day each year of paid Volunteer Leave.
* Access to our company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan, financial services support, company-paid salary continuance, Death and TPD insurance, and comprehensive wellbeing program.
About Us
We are a leading distributor that takes responsibility for a brand in a given market, managing vehicles and parts on behalf of an OEM from the factory gate or port and providing Value Added Services throughout the lifecycle of a vehicle.
Our Values
We recognize our customers, colleagues, contractors, and partners are central to our success. We strive for equality, diversity, and inclusion in everything we do.