Job Description
We are seeking a highly skilled and experienced Client Service Representative to join our team in Melbourne, Victoria.
This role is part of our dynamic Client Service team, focused on exceeding client expectations. The successful candidate will work closely with some of Australia's most well-known brands, reporting to the Associate Director of Client Services.
The key responsibility of this role is to ensure clients get the most out of IQVIA's innovative products and services, creating lasting and impactful relationships.
The ideal candidate will have exceptional communication skills, be able to connect effortlessly at all levels, and possess outstanding problem-solving and analytical abilities.
They should also have top-notch customer service skills and be able to nurture and develop relationships in a diverse business environment.
Required Skills and Qualifications
* Bachelor's degree in Science, Business or related discipline (or equivalent) and a minimum of two (2) years of related work experience required.
* Broad knowledge of the Consumer Health, Pharmacy and Grocery landscape.
* Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions.
* Ability to use tools/BI platforms to analyze data and address client queries.
* Broad knowledge of the concepts, practices and procedures of the client service representative field.
* High levels of initiative and ability to multitask.
* Demonstrated ability to develop and maintain relationships in a diverse business environment.
* Meeting facilitation, presentation and training experience preferred.
* Knowledge of IQVIA products/business or previous Pharmacy or Grocery experience preferred.
Benefits
This full-time position offers a perfect blend of office-based work and flexibility with remote working options.
Responsibilities:
* Support Key Account Manager/Account Manager with the management of an account. Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases.
* Expand use of IQVIA services to maintain revenue and maximise use of IQVIA platforms.
* Support the rollout and use of client self-service tools. Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating. Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved.
* Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings.
* Researches, analyses, and responds to client queries that will require an in-depth understanding of the client, specific business line, and consumer health landscape.
* Conduct service meetings at client sites.