Senior ICT Solutions Specialist
Join a Federal Government department and contribute to transformative ICT projects. As a Senior ICT Solutions Specialist, you will be responsible for delivering innovative solutions that meet the needs of our organization.
* Design and develop IT solutions that align with our business objectives.
* Manage and enhance quality end-user enabling technologies, including desktop productivity software and corporate device configurations.
* Packaging and deployment of applications, management of automated patching processes, and providing expert technical advice across supported platforms and services.
* Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams, collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement, and develop and maintain technical documentation, SOPs, and knowledge base articles.
Required Skills and Qualifications
* Expert knowledge of Microsoft Windows (and related environment management, monitoring, and automation tools)
* Microsoft Exchange (Server and Online) and Microsoft Teams
* Microsoft 365 Apps for Enterprise
* Microsoft Intune (device management and configuration) and Group Policy
* Automation products and scripting with Microsoft PowerShell
Benefits
This role requires Australian Citizenship. The location is Canberra.