The role of Casual Customer Experience Officer is integral to raising funds for life-saving equipment, new facilities and critical care services. This casual position supports vital training, research and innovation programmes to help discover new ways to save lives and ensure equitable access to healthcare.
Key responsibilities include conducting outbound calls to new and existing supporters using proven sales frameworks to deliver best possible outcomes. The successful candidate will provide a supporter-focused experience in every interaction to achieve campaign goals, capturing accurate supporter information using an outbound dialler and online portals.
This opportunity requires previous experience in a sales role, preferably in a telemarketing position. Strong written and verbal communication skills are essential, as well as a professional friendly telephone manner and confidence to handle objections effectively. Additionally, the ideal candidate should have solid computer skills with the ability to navigate multiple systems and a passion for delivering exceptional customer service.
Required skills and qualifications include:
* Previous sales experience, preferably in telemarketing
* Strong written and verbal communication skills
* Professional friendly telephone manner
* Confidence to handle objections effectively
* Solid computer skills with ability to navigate multiple systems
Benefits of this role include:
* Opportunity to make a difference in people's lives
* Variety in work tasks and opportunities for growth and development
* A supportive team environment
Other key points to note:
* Ability to work independently and as part of a team
* Adaptability and flexibility in a fast-paced environment