Overview
Team Leader, Credit Services at The University of Queensland. Base salary will be in the range $102,565 - $111,686 + 17% Superannuation (HEW Level 7). Based at our St Lucia location. Commence in 2026.
Responsibilities
* Leading, coaching and developing team members to achieve high performance.
* Managing debtor accounts and collections progress, ensuring compliance with policies and minimising bad debt.
* Preparing analysis and reports on outstanding debts and high-risk exposures for senior management.
* Building strong relationships with stakeholders, providing credit risk and compliance advice, and supporting continuous process improvements.
About This Opportunity
The Credit Services Team Leader is responsible for the efficient leadership and delivery of credit risk and compliance services across a broad range of financial activities. This role drives team performance through hands-on management and coaching in a devolved billing environment to improve collection outcomes. You will join a collaborative, service-focused team that values accuracy, accountability, and strong stakeholder relationships.
About UQ
As part of the UQ community, you will have the opportunity to work alongside bright minds from around the world. You will contribute to activities that have a lasting impact on our community by supporting the academic endeavour across teaching, research and student life.
Benefits
* Up to 26 weeks paid parental leave/paid primary care leave
* 17% superannuation contributions + 17.5% annual leave loading
* Flexible working arrangements including hybrid options, flexible start/finish times, purchased leave, and a condensed fortnight
* Health and wellness discounts, including fitness passport, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program
* Career development opportunities – access to internal vacancies and Study for Staff program
* On campus childcare options
* Affordable parking (from just $6.15 a day)
* Salary packaging options
About You
As the Credit Services Team Leader, you will bring strong leadership, technical expertise, and a commitment to continuous improvement to deliver outstanding outcomes for clients and stakeholders. You have a proven background in credit risk and compliance management, with the ability to lead teams, drive results, and build effective relationships across a complex organisation.
Key Attributes
* Relevant degree in Finance, Commerce, or Business, or equivalent experience and training.
* Active membership of the Australian Institute of Credit Management (AICM) and commitment to ongoing professional development.
* Experience leading credit services teams and achieving credit risk, collections and compliance KPIs.
* Strong knowledge of financial processes in credit management within complex organisations.
* Proficiency with financial systems, administrative platforms, and Microsoft Office Suite.
* Excellent communication and interpersonal skills to engage with stakeholders at all levels.
* Strong organisational and analytical skills, with the ability to meet deadlines and manage competing priorities.
* Commitment to high standards of customer service and continuous process improvement.
Pre-employment checks
The successful candidate may be required to complete pre-employment checks including: right to work in Australia, criminal check, education check, etc. You must maintain unrestricted work rights in Australia for the duration of this appointment; employer sponsored work rights are not available.
How to apply
For more information, please contact Decia Guttormsen, Manager, Accounts Receivable, at For application inquiries, contact the Talent Acquisition team at, including the job reference number in the subject line. To be considered, upload your resume and a cover letter summarising how your background aligns with the About You section.
Closing date
Applications close Sunday 26 October 2025 at 11.00pm AEST (R-56712).
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