Job Overview
The Senior Operations Officer is a critical role within the organization, responsible for delivering services and projects efficiently.
* Provides guidance and support to the team on service improvement and project delivery.
* Monitors the job and service request system to ensure ongoing service delivery to users.
* Maintains oversight of technical resources and equipment.
* Analyses data and statistics for business reporting and provides recommendations for service improvement.
* Identifies and evaluates the impact of technological trends on service delivery and provides options and recommendations.
* Ensures ICT components are available to meet business needs by establishing relationships with internal stakeholders and external suppliers.
* Maintains personal professional development and contributes to the professional development of others.
* Creates and maintains technical documentation as required.
* Performs System Administration of Windows Active Directory and Azure platform Landing Zone, RBAC and policy.
Requirements
The ideal candidate will possess strong analytical and problem-solving skills, with experience in service delivery and project management.
They should be able to communicate effectively with internal stakeholders and external suppliers.