About the Role
We are seeking a highly skilled and motivated Parts Sales Development Representative to join our team. This role will be responsible for enabling the effective performance of our national parts operations, specifically involving customer satisfaction, market penetration, campaign sales, revenues and margin attainment.
The successful candidate will utilise robust data analysis, market information and voice of customer feedback to develop and implement key initiatives designed to optimise the competitiveness and performance of our parts function.
Key to success requires genuine customer centricity, coupled with the ability to partner effectively across multiple internal and external stakeholder groups nationally.
Job Description:
* Data Analysis: Perform detailed data analysis to produce meaningful insights and senior management reports, revealing key opportunities that enable well informed decision making.
* Customer Engagement: Translate voice of customer feedback into high value, market competitive solutions, that enhance our engagement, MarketShare, revenue's and reputation.
* Cross Functional Teamwork: Highly coordinated engagement with cross functional teams, including workshops, external service agents, customer service coordinator's, sales and marketing functions, OEM's and suppliers, applying influence and techniques to realise outcomes that enhance our value proposition and competitive advantage.
* Market Monitoring: Effective monitoring and reporting on evolving market conditions, enabling us to clearly understand the competitive landscape, identify key opportunities to further improve our parts operations capabilities and overall performance.
* Innovation: Development and launch of innovative and fit for purpose parts solutions that are highly valued by our customer's and enhance competitive advantage
Key Responsibilities:
* Data Generation: Generation, interrogation and analysis of parts related data, provision of insights, reporting and recommendations (Pentana, Excel, CRM systems).
* Parts Offerings: Development and launch of approved parts offerings initiatives, such as aged inventory clearances and service packs.
* Trade Marketing: Lead Trade Marketing initiatives and sales programs.
* Tailored Offerings: Co-design tailored parts / service offerings for inclusion within new bus sale offerings.
* Performance Monitoring:
* Liaison: Liaise effectively, often through influencing, with service, sales, and workshop teams to ensure seamless coordination and workflow.
* Parts Sales Growth: Drive parts sales growth by identifying customer needs, promoting suitable solutions, and proactively seeking opportunities to expand revenue across the dealer network and service department and assist with sales when needed.
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* Leadership: Function effectively as the 2IC to the National Parts Manager.
Skills and Qualifications:
* Data Analysis: Excellent data analysis, associated reporting and communication skills (all types).
* Time Management: Strong time management, personal organisation, working autonomously.
* Customer Focus: Customer-focused communicator, including engagement with marketing functions / teams.
* Automotive Experience: Automotive trade Parts development experience with Dealer or OEM.
* Market Opportunities: Proven ability to identify market opportunities and promote suitable parts solutions.
* Solid Experience: Solid experience in the automotive parts industry.
* Leadership Skills: Demonstrated leadership and team supervision skills, with the ability to mentor and influence staff.
* Commercial Awareness: Commercial awareness and understanding of how parts operations contribute to broader business goals.
* Software Proficiency: Proficient with Pentana or similar Dealer Management System (DMS), Microsoft Office, and CRM software.
Why Join Us?
* Opportunity: Embrace the opportunity to perform to your full potential, with strong empowerment and autonomy.
* Future of Sustainable Transport: Be part of a highly energised company driving the future of sustainable transport.
* Diversity and Inclusion: Work alongside dedicated, passionate professionals in a diverse, inclusive and collaborative environment.
* Professional Learning: Access to ongoing professional learning/development opportunities and career growth.
* Benefits: Competitive salary and employee recognition initiatives – regular appreciation and service milestones.
Company Values:
We are DRIVEN by our Company Values:
D - Dedication: Relentless Effort earns lasting respect.
R - Responsibility: The time is always right to do what is right.
V - Value: True change begins with action.
E - Excellence: Success is raising the bar with every action.
N - Nurture: Fostering growth today to ensure a better tomorrow.
Role Type:
On-site
• Permanent
• Full-time
• Relevant Experience related to the role