Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises.
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Job Summary:
The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments.
The role involves installing, maintaining, and troubleshooting point-of-sale (POS) devices to ensure minimal downtime and optimal customer service operations.
Key Responsibilities:
- Provide first and second-level support for POS hardware, including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
- Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
- Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
- Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
- Assist in the rollout and configuration of new POS systems and upgrades.
- Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
- Monitor POS system performance and escalate recurring or complex issues.
- Train store or front-line staff on proper use and basic troubleshooting of hardware.
- Maintain inventory of POS hardware and replacement parts.
Qualifications and Skills:
- Certificate or diploma in IT, Electronics, or related technical field.
- 1–3 years of experience supporting POS hardware in a retail or service workplace.
- Strong understanding of computer hardware and peripheral troubleshooting.
- Familiarity with network connectivity as it relates to POS systems.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage time effectively.
- Experience with remote support tools and ticketing systems.
- Flexible to work in shifts or weekends as needed.
Preferred Certifications (Not Mandatory):
- CompTIA A+
- OEM-specific training (e.g., Epson, NCR, Verifone, etc.)
Required Skill Profession
Other Installation, Maintenance, And Repair Occupations
📌 POS Hardware Support Technician
🏢 Axiom Technologies
📍 City of Gold Coast