Description As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world. As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove. We are currently seeking a Part-Time Guest Service Agent to join our Front Office team. Your Day to Day • Deliver a warm and professional welcome, creating a memorable first impression for every guest. • Manage check-in and check-out processes efficiently, ensuring a seamless guest experience. • Handle guest enquiries, bookings and payments with accuracy and care. • Recognise and engage IHG One Rewards members and returning guests to personalise their stay. • Anticipate guest needs and provide tailored recommendations across resort facilities and local experiences. • Act as a trusted point of contact, confidently resolving guest enquiries and concerns. • Work collaboratively with all departments to ensure a smooth and consistent guest journey. What We Need From You • Previous experience in a Front Office or guest service role within a hotel environment preferred. • Strong communication skills with a warm, confident and professional approach. • Excellent problem-solving ability, with a focus on creating positive guest outcomes. • High attention to detail and ability to multitask in a fast-paced environment. • A passion for delivering exceptional guest experiences. • Flexibility to work a rotating roster including evenings, weekends and public holidays. • Full Australian working rights. What We Offer Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team. You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including: • Global hotel and F&B discounts across the IHG network • Paid birthday leave (Part-Time & Full-Time) • Lifelong learning and career development programs • IHG Career Milestone celebrations • Transfer of entitlements as you move and grow within IHG • Access to retail discount programs (Perkbox) We’re proud to be IHG — and we know you will be too. To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com Follow us on Instagram and Facebook - @intercontinentalsanctuarycove Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/