CASE MANAGER - CRITICAL SUPPORT TEAM - CTP PERSONAL INJURY CLAIMS – CHARLESTOWN
What if you could play a more hands‐on role in helping injured customers get back on their feet? In the role you will be able to work with severely injured (traumatic brain injury, spinal cord injury etc) customers, handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the customer would benefit from early intervention following severe injuries suffered because of a motor vehicle accident.
Role
Determining liability and managing a portfolio of CTP claims for customers who have sustained severe injuries following a motor vehicle accident.
* Building effective working relationships with key stakeholders, injured customers, family members and medical professionals to drive successful outcomes.
* Assessing claims for reasonable and necessary treatment and rehabilitation requirements.
* Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpreting medical reports.
Qualifications
* Relevant experience in a comparable industry is desirable (disability support, case management social services, critical incident response).
* Experience in a similar case management role within personal injury insurance (highly desired).
* Year 12 certificate or equivalent.
* High attention to detail, excellent time management skills and the ability to adapt when changes occur.
* Solid problem solving and relationship building abilities.
* Empathetic style and customer focused approach.
* The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits
Inclusive Culture, Work‐life balance, Career Development, Financial and Well‐being Perks.
Equal Opportunity Employer
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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