An exciting opportunity exists for an enthusiastic and reliable Receptionist to join our friendly and supportive Customer Service team at Your Solution Compounding Pharmacy.
This is a permanent, full-time position with hours ranging from 9am - 6pm from Monday to Friday.
A little more about us
Who are we?
We are a dedicated, passionate and tight knit team who believe in doing whatever it takes to make a difference and improve the quality of people's lives with tailor made personalized medication.
Why Join Us?
* A very strong team culture, where leaders and team members support each other in a collaborative way
* Opportunities for both professional and personal development to build a long-term career within the business
* Supportive and driven team - make lasting friendships
* Unique industry - learn skills you won't get anywhere else
* Endless growth opportunities in a rapidly growing company
* An opportunity to work in a business that makes a difference in people's lives!
What are we looking for?
As the first point and face of our practice, the right candidate for the reception role will be compassionate and caring, capable of balancing the client's care and needs while navigating the rapid pace of a dynamic business.
The ideal candidate will possess excellent communication skills with a polished telephone manner. Reliability, initiative and excellent time management skills are essential for this role. This is quite a fast-paced environment, so having the ability to work under pressure as well as exceptional attention to detail is critical. In a field that is highly innovative we require an individual with a growth mindset and a desire to learn and adapt to new exciting challenges in order to help more people get the excellent service they need. If you are highly goal driven and motivated by KPI's this is definitely the place for you.
Responsibilities
* Provide excellent customer service to our patients
* Receiving and processing orders for tailor made medications
* Answering high volume incoming phone calls and emails
* Processing sales and orders
* Sales and other administrative reports
* General administrative and office duties
* Hitting daily KPI's and striving to achieve team goals
Requirements
* Exceptional attention to detail
* Able to work under pressure
* Excellent time management skills
* Highly goal driven and motivated by KPI's
* Ability to problem solve and always look for opportunities to improve
* Ability to task-switch and thrive in a fast paced environment
* Growth mindset with a desire to learn and adapt to innovating changes
* Efficient problem solving skills, ability to think outside the box
Our Values:
We live and breathe these values and every team member actively demonstrates and adheres to these.
1. We go above and beyond to serve the customer
2. We have a high level of empathy. We seek to understand and share the feelings of others
3. We are growth orientated and focus on continuous self improvement to show up as our best selves
4. We encourage teamwork and respect one another
5. We keep ourselves and each other accountable for our goals and actions to serve more people and make a bigger impact in our world
6. We do all things with integrity, honesty and respect
How to Apply
We can’t wait to hear from you! Apply now with your CV and cover letter outlining your suitability for the role. Please upload these in PDF format only.
We look forward to hearing from you soon!