Overview
Join to apply for the Team Leader Rates Operations role at Careers at Council.
The City of Canterbury Bankstown is one of the largest Councils in NSW with diverse communities. We deliver 29 key services to over 370,000 residents.
The role
An exciting new opportunity for a Team Leader Rates Operations has become available in the Rates Management Team at CBCity. You will lead the Rates Team in managing Council’s rating functions with accuracy and customer focus, ensuring compliance and supporting long-term financial goals. You will lead the Senior Rating Officers and manage the operational requirements of the Seniors while assisting the Coordinator Rates with legislative obligations and processes.
Duties Will Include But Not Be Limited To
- Lead, mentor, and develop the Senior Rating Officers to ensure a high-performing, customer-focused team culture.
- Rates & Charges Notice production, including Instalment, Reminder and Supplementary Notices.
- Assist with rates modelling and setting ad-valorem rate, end of year rollover and levying of new year rates and charges.
- Identify, develop, communicate, implement and review policies and procedures related to the Rates Team that support the organisation and reflect current industry best practice.
- Evaluation and continuous improvement of systems and processes.
- Collaborate with government bodies and industry peers to fulfill Council’s rating obligations and requirements.
- Keep abreast of changes in regulatory and statutory rating requirements and proactively advise Coordinator Rates on the implications for the organisation.
- Ensure compliance with the Local Government Act 1993, regulations, and Council policies relating to rates and charges.
- Build strong working relationships based on credibility and open communication.
- Promote cross-training, knowledge sharing, and continuous improvement within the team.
- Undertake other duties as requested by the Coordinator Rates.
- For a full list of duties, review the position description.
You will have
- Demonstrated knowledge and practical experience in local government rating and revenue functions, including application of the Local Government Act 1993.
- Proven experience in rates modelling, end of year roll and rates levying.
- Proven leadership skills with experience in supervising, developing, and motivating a diverse, multi-faceted team.
- Demonstrated ability to provide strategic support through financial analysis, forecasting, and long-term financial planning.
- Strong analytical, problem-solving and decision-making skills with meticulous attention to detail.
- Ability to interpret and apply relevant legislation, policies, and procedures.
- High-level interpersonal, negotiation and conflict resolution skills with a commitment to delivering quality customer service.
- Experience with INFOR Pathway and SharePoint systems is desirable.
- Current Class C NSW Driver’s Licence.
The salary range starts at $104,465 (Grade H, Step1) + 12% super. Salary may be negotiable based on skills and experience.
What’s On Offer
- An attractive remuneration package.
- Accrued Time Off program for work-life balance.
- Blended Workplace Policy allowing up to 2 work-from-home days per week.
- Permanent full-time position in a high-performing, cross-skilled team.
- Opportunity to contribute to the community.
- Professional growth and development opportunities.
- Access to CBCity’s Health and Wellbeing Programs.
Application Process
You will need to submit your application via the ‘Apply Now’ button, create a login using your email address, and upload a
- Resume
- Cover Letter addressing the selection criteria
and explaining your suitability for the role.
Applications close Friday, 10 October 2025.
Equal Prospect
CBCity is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and culturally diverse backgrounds.
If you require support with your application, please contact the Talent Management Team at Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check. Applicants must hold Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights.
For more information, please visit CBCity’s website.
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