Overview
Cohesity is the leader in AI-powered data security with over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500. The company integrates data protection across on-premises, cloud, and edge environments, and is backed by partners such as NVIDIA, IBM, HPE, Cisco, AWS, and Google Cloud. Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We have been named a Leader by multiple analyst firms and recognized for innovation, product strength, and design. This leadership role focuses on guiding a regional team of Customer Success Managers to ensure customer success, drive adoption, boost renewals, and obtain strategic insights that improve product value.
This is an exciting opportunity to influence Cohesity's customers and deliver an outstanding customer experience. We seek someone passionate about customer advocacy and team development with a proven track record to discuss value with customers.
This role requires outstanding leadership, strong customer relationships, team building, deep management and mentoring skills, a motivational style, and analytical capabilities. You will emphasize quality management, nurture innovation, and drive continuous operational improvement. If you are a conscientious, ambitious person who thrives in change, this role is for you.
How you'll spend your time here
* Leading a team of Customer Success Managers across the region
* Developing delivery plans that improve the customer experience, drive product adoption, and increase customer happiness
* Assisting the account and support teams with key issues and, where required, producing standard methodology blueprints for the portfolio of customers
* Ensuring delivery on key operational metrics such as Customer Health (Green/Yellow/Red), Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell/Cross-Sell Potential, and % Retention/Renewal
* Driving a premier programmatic Customer Success practice to enable rapid onboarding and collaboration across the customer lifecycle
* Working closely with Sales reps and Renewals managers to identify new opportunities and upsell potential
* Increasing the lifetime value of the customer through greater advocacy and reference-ability
* Serving as a customer advocate in the evolution of our products and platform functionality essential to customer success
* Engaging across the customer organization from management to C‐Level/Influencer as needed
* Ensuring customer feedback is clearly collected and conveyed internally to enable ongoing product and service improvements
* Assessing interactions with top customers (product performance, depth/breadth of usage, and support experience)
We'd love to talk to you if you have many of the following
* Relevant bachelor's degree or equivalent experience in computer science or related fields
* Experience leading a team of customer success managers across the ASEAN/ANZ region
* Proven track record in people-management, mentoring, and expanding team proficiency
* Ability to influence through persuasion, negotiation, and consensus building
* Deep business operations expertise with Salesforce, Gainsight, and the ability to create reports and dashboards
* Combined background of post-sales, sales, and consulting services
* Deep understanding of value drivers in recurring revenue models
* A hardworking and creative leader who can encourage others
* Excellent communication and presentation skills
* Strong leadership with the ability to influence stakeholders at the highest levels
* Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
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Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE): Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations: Cohesity employees within a reasonable commute work 2-3 days a week in our core offices. Interested candidates outside designated areas are welcome to apply if they have the right to work in the job location.
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