Customer Service Officer
Join to apply for the Customer Service Officer role at Holcim Australia.
The Opportunity
In this role, you will be joining a well-established team that provides Customer Service support to our clients, handling a wide range of enquiries and order confirmations.
The remuneration includes overtime; start times vary typically between 6 am and 7 am.
Key Responsibilities
Handle customer enquiries promptly and courteously; advise on any delays.
Process customer orders accurately and timely.
Maintain regular communication with sales and production staff.
Escalate unresolved customer issues to the appropriate department or manager.
Liaise with dispatchers to reduce costs while maintaining service levels.
Ensure full knowledge and compliance with the Allocation Procedure Manual.
Consistently improve processes.
Perform varied duties as required to standard, consistent with training and skills.
Collaborate with Operation and Scheduling teams to meet customer requirements on time.
Serve as the main point of contact for customers and employees.
About You
Previous experience in a customer service or similar role.
Comfortable working in a fast-paced environment; capable of handling high call volumes.
Strong written and verbal communication skills; can communicate effectively with customers and stakeholders.
Excellent problem-solving and conflict-resolution skills.
Attention to detail; proficient in Google and MS Office.
Experience in the concrete or building industry is an advantage but not essential.
About Holcim
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings.
Holcim is headquartered in Zug, Switzerland, with more than
employees in 45 markets worldwide.
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete and engineered and pre-cast solutions.
Our proud history began in
and in Aotearoa New Zealand dates back to
Holcim Australia and New Zealand has been certified as a Top Employer by the Top Employers Institute.
Why Holcim?
At Holcim we offer an inclusive environment where our people feel comfortable bringing their authentic selves to work.
We provide a high-performance workplace and opportunities for cross-functional career pathways.
We are an equal-opportunity employer.
No distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.
Apply now
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
We encourage applications from Aboriginal and Torres Strait Islander peoples.
Holcim will not accept unsolicited resumes from third-party recruiting agencies in response to job postings.
Job details
Seniority level : Mid-Senior Level
Employment type : Full-time
Job function : Customer Service
Industry : Wholesale Building Materials
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