Our Guest Services agents are customer service and problem‐solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.
In our Guest Services team, you'll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You'll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you'll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.
Benefits
* Free physiotherapy at each major port
* Confidential support from qualified professionals and a self‐service app for physical, mental, social and financial health
* Five weeks annual leave
* Discounts on travel insurance, car hire, accommodation, hospitality, retail, technology, beauty and wellness services
* Free parking near the airport, full uniform, career progression opportunities and extensive training with the industry's best
Qualifications
* At least 18 years old
* Legally able to live and work in Australia
* Good English speaking and writing skills
* Comfortable working in a high‐pressure environment
* Eligible for an Aviation Security Identification Card (ASIC)
* Confident and helpful communicator face‐to‐face
* Able to get to and from the airport even when public transport is not operating
* Able to work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
* Basic computer skills
To apply, visit our careers portal to see our current openings.
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