Medical Secretary / PA
The closing date is 27 November ****
An exciting opportunity has arisen for a Band 4 Administrator to join the NHS England Highly Specialised Rare Disease Service for NF2-related Schwannomatosis (NF2), based within the ENT Department at Cambridge University Hospitals (CUH). This service operates on a hub-and-spoke model, with the Cambridge team providing central support to spoke services in Birmingham, Leicester and Nottingham, as well as to the wider East of England and Midlands region.
We are seeking a highly motivated and well-organised individual to provide efficient and effective administrative support to the NF2 Service. This is a specialised area within ENT, supporting patients with Neurofibromatosis Type 2 (NF2) – a rare genetic condition requiring coordinated, multidisciplinary care.
You will work both independently and as part of a multi-disciplinary team (MDT), liaising with professionals within CUH and across the regional NF2 network in England. The role is integral to ensuring the safe and effective delivery of patient services, supporting communication, data management, and coordination across the MDT.
Main duties of the job
Provide coordination and administrative support to the NF2 team, including preparation for MDT meetings.
Offer telephone, email and message triage and redirection for patients, relatives and colleagues contacting the service.
Deliver PA support to the specialist nursing team and administrative assistance to other professionals within the NF2 and ENT teams.
Manage data collection and submission, including scan results and audit data for both local and national clinical review.
Contribute to the wider ENT secretariat as required, supporting departmental processes and communication.
We are looking for an individual who is:
Motivated, committed and flexible, with strong organisational and prioritisation skills.
An effective communicator, confident in working with patients, families and multidisciplinary professionals.
Proficient in database management and confidence handling confidential and sensitive information.
Able to work both independently and collaboratively as part of a wider clinical and administrative team.
Previous knowledge of NF2 is not required; comprehensive training will be provided.
The NF2 team is dedicated to delivering excellent care, improving outcomes and enhancing quality of life for people living with NF2. We welcome pre-application or pre-interview visits and discussions. Please contact the NF2 team to arrange this.
This post requires on-site presence and can support working from home for one day per week, after training has been completed.
About us
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve.
We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Person Specification
Qualifications
Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Typing qualification or equivalent experience
Specific technical/professional qualification
Secretary qualification or equivalent
Experience
Experience of working in a busy clerical/office environment or reception service
Secretarial and /or administrative experience including minute taking
Prioritising, planning and organising own tasks
Working within guidelines
Experience of dealing with difficult situations and confrontations
Data entry experience and documentation
Experience of IT packages – Microsoft Office
Experience of producing documents to a high standard
Previous experience of working in NHS
Previous experience of working with medical records
Recruitment and Selection of staff
Experience of supervising staff
Experience of database use/management
Knowledge
Understanding of confidentiality and data protection
Sound knowledge of office procedures
Understanding of customer service
Good working knowledge of Microsoft Office packages
Knowledge of the Trust including awareness of priorities
Knowledge of Trust information systems
Knowledge of Medical Terminology
Awareness of NHS targets and Trust priorities
Skills
Ability to work as part of a team
Excellent communication skills including telephone, email, face to face
Ability to develop templates for letters
Ability to organise and manage own time keeping to schedule and deadlines
Ability to allocate and monitor work of others
Ability to use own initiative and work autonomously
Ability to demonstrate leadership skills
Willing to take on/learn new skills
Ability to show attention to detail and accuracy
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents
Ability to touch type
Ability to work with budgets
Ability to requisition general stock
Minute taking skills
Additional Requirements
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
#J-*****-Ljbffr