Customer Service Representative Opportunity
At our Trade Store, we are seeking a dedicated and customer-focused professional to join our team. As a key member of our dynamic team, you will be responsible for delivering exceptional customer service across multiple channels.
Key Responsibilities:
* Deliver high-quality customer service through various communication channels, including phone, email, and in-store interactions.
* Support the Trade Counter with customer inquiries, stock replenishment, general housekeeping, and other tasks as required.
* Take ownership of customer requests and resolve issues efficiently within set timeframes.
* Review customer sales history to identify service needs and upsell opportunities.
* Keep customers informed about new products and services.
Requirements:
* Confidence using computer systems and the ability to learn quickly.
* Previous experience in customer service, preferably in a trade store, call centre, or retail environment.
* A strong customer-centric mindset and excellent communication skills.
* Self-motivation and a genuine interest in growing within the company.
* Great problem-solving abilities and the capacity to work independently.
* Strong organisational and time management skills.
Benefits:
* Team member discount card for Kmart, Bunnings, Target & Officeworks.
* Continuous career development to gain new skills and knowledge.
* Monday to Friday schedule – enjoy your weekends.
* A successful Refer-A-Friend program, earning up to $2000 for each referral.
* Additional Wesfarmers discounts from over 300 corporate partners.
* Flexible working, with access to our 'All Can Flex' program & more.
About Us:
We are Australia's leading supplier of industrial and safety supplies, with over 140 years of experience supporting businesses big and small. We offer a range of over 300,000 products from the world's best brands, with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, we have endless opportunities to make a difference.