Our Reservations Agent role would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest follow up and have a warm and friendly phone manner.
Elements of Byron is a privately owned, award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Consisting of 202 luxury freestanding villas with eight different villa options we are designed to delight every kind of visitor. We have a beautiful central Lagoon pool, an award-winning Adults only pool, multiple food and beverage outlets that include, Breeze Café and Azure Restaurant. Barefoot luxury at every step.
There may be weekend and public holidays work, so we require your flexibility to work across 7 days of the week.
Reporting to the Reservations Manager, your role will involve: *
Ensure that guest expectations are exceeded by paying attention to detail with every accommodation booking
Convert enquiries into bookings utilising your ability to engage and instantly build rapport with people
Keep up to date with and proactively promote resort offers and promotions
Your working hours will be between 8am - 6pm, five days per week, including weekends and public holidays as per business demands
Requirements:
Experience with reservations systems, ideally Opera or similar
You will bring significant experience in a hotel reservations or front office environment
Intermediate to advanced skill level Microsoft Office Suite
Strong sales focus and the ability to up-sell the hotel features
Effective communication skills both written and verbal
Ability to juggle multiple calls and enquiries
Demonstrated experience working in a high volume inbound call environment
Perks
Restaurant, Accommodation and Spa treatment discounts
Employee Assistance Program
Full Day Orientation and dedicated departmental training
Annual and fortnightly staff awards
Refer a friend incentive
Monthly coffee cart
Work in a beautiful beach side award winning resort
Uniform provided and parking available on site
Salary: $58,000.00 - $59,000.00 per year