Our Client
Our client is based in North Sydney and the continual growth of the company, they are currently looking for someone to join the team in their customer service operations. They are initially wanting someone to join the team on a 6 month contract with the view to convert to permanent at the end of this period. This company also offers flexibility to WFH 50% of the time.
Description
Reporting to the Customer Service Manager, your duties will include, but not be limited to;
Answer incoming customer calls and enquiries
Update and maintain records through an in-house CRM
Monitoring customer deliveries and updating clients on deadlines
Provide a range of administration and support services
Complaint resolution
Maintain a professional manner and ensure correct information is provided to clients
Profile
As an ideal applicant, you will have;
Previous call centre experience or strong switchboard use (e.g. reception/customer service)
Administration experience
Complaint resolution experience
High attention to detail and typing accuracy
A professional approach with great customer service skills
Ability to switch between tasks and adhoc duties
Due to immediate client needs, only Sydney based applicants with office-based customer service experience will be short-listed. Relocation is unable to be offered or waited on.
Opportunity
Stable and secure full-time contract with opportunity for immediate start!
Join an established, friendly, supportive team
Leading organisation with a fantastic service and reputation
Competitive salary and benefits
Career development opportunities
If you're well suited to the prospect, we'd love to hear from you.