Customer Service Representative
Job Description:
We are seeking an experienced and customer-focused professional to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met in a timely and efficient manner.
Key Responsibilities:
* Provide accurate and timely information to customers regarding parts inquiries
* Locate Cat parts for customers and technicians
* Action outstanding jobs related to parts inquiries and customer concerns
* Ensure company accounts receivable processes are adhered to in relation to parts sales transactions
Requirements:
* Mechanical knowledge and background in earthmoving and/or automotive is preferred
* Exceptional communication skills with a positive and enthusiastic attitude
* Proficient in Microsoft applications
* Experience working on different kinds of systems/databases
* Excellent organisational skills with the ability to handle multiple tasks
What We Offer:
* A competitive salary package including annual performance reviews
* Access to exclusive discounts through The Hub
* Opportunities for career growth and development
About Us:
We are a supportive and welcoming organisation that values diversity and inclusion. We strive to create a work environment that is engaging, diverse, and inclusive.