Drakes Supermarkets, an Australian retail success story, is a family-owned and operated private company.
We offer career opportunities for those with a passion for customer service and leadership.
About the Role
* This role focuses on delivering exceptional customer experiences, leading teams, and driving sales growth.
* Strong communication skills, problem-solving ability, and leadership by example are essential.
Key Responsibilities
* Provide exceptional customer service, resolve complaints in a timely and professional manner
* Lead and manage Customer Service Assistants to achieve sales targets and improve customer satisfaction
* Develop strategies to drive sales growth and enhance customer engagement
* Maintain accurate records of sales, customer interactions, and team performance
Requirements
* Possess a strong passion for customer service and leadership
* Demonstrate a positive 'can do' attitude and proactively find solutions to problems
* Show excellent communication and interpersonal skills, working effectively with team members and management
* Able to work in a fast-paced environment, adapting to changing circumstances