Home Claims Assessor - Sutherland Shire RegionJoin to apply for the Home Claims Assessor - Sutherland Shire Region role at Suncorp GroupAbout UsWelcome to a place where you can chase real progress and drive real change, and that includes your own career.
Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable.
In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.About the RoleOn-Road RoleSydney - Sutherland Shire RegionThe RoleThe Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.Travel and deployment within Australia required at times.You will be required to have your own vehicle and full clean driving license.What You'll DoAssess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levelsProactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and SuppliersDeliver skilled and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers requestSupport the Claims Manager to identify customer resolution strategies to minimise customer escalationsDetermine an appropriate claim fulfilment method that balances customer needs with business outcomesIdentify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.Respond to customer and stakeholder requests within expected or agreed timeframesWhat You'll BringExperience in the insurance or building industry or previous assessing experienceStrong communication and customer service skillsTrade qualifications or residential construction experience highly regardedAbility to create scope of works and repair plansPassion for exceptional customer serviceExperience in compiling scope of worksOur BenefitsCompetitive salary package + bonus on offerExtensive ongoing support and trainingMunicipal, Suncorp Group is committed to making a difference for people and the communities they serve.
We value inclusion and encourage applicants from diverse backgrounds.
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📌 Home Claims Assessor - Sutherland Shire Region
🏢 Suncorp Group
📍 New South Wales