Job Description:
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This role requires a professional who can effectively manage complex claims, deliver customer outcomes, and maintain strong relationships with stakeholders. The ideal candidate will possess strategic thinking and problem-solving skills, as well as the ability to navigate competing priorities with ease.
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About the Role:
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In this dynamic and fast-paced environment, you will take ownership of managing a portfolio of personal injury claims, guiding and supporting individuals throughout their recovery. You will liaise with external stakeholders, including doctors, treatment providers, and solicitors, to ensure effective support and communication.
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Responsibilities:
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* Champion customer outcomes through assertive case management
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* Build and maintain strong relationships with customers
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* Maintain good client relationships with stakeholders and provide clear and timely communication
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* Own the end-to-end claims process with guidance from leaders
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* Identify and act on clinical information to develop effective strategies
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* Operate independently while contributing to a high-performance team culture
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About QBE:
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We recognize the value of diverse perspectives and experience, and we are committed to an inclusive workplace where everyone feels valued and respected for who they are.
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Benefits:
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* Hybrid Working – a mix of working from home and in the office to enhance work-life balance
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* Wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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* 18 weeks' gender-equal flexible leave for all new parents
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* Ability to maximise retirement savings through voluntary super contributions and company matching
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* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
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* Additional leave and support through our Family Domestic Violence First Responder Network
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* Discounts on insurance products, car hire, hotels, goods and services
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About Us:
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We believe that our people are at the centre of our success, and we are proud to work together, encouraging each other to enable resilience for our customers, our environment, our economies, and our communities.