This range is provided by Humanised Group.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$90,000.00/yr - A$130,000.00/yr
Division Lead - Infrastructure & Cloud at Humanised GroupAbout the Role We're looking for a Product Support Specialist who thrives on solving complex problems and delivering excellent service.
In this role, you'll support a suite of impactful commercial software products, working alongside talented developers, analysts, and engineers to help clients achieve better outcomes through technology.
MUST HAVE AN NV1 CLEARANCE You'll be joining a collaborative and inclusive team that values innovation, initiative, and a great sense of humour.
What You'll Be DoingProvide technical support and troubleshooting for commercial softwareManage system upgrades, patches, and maintenanceDeliver outstanding service and build strong client relationshipsResolve technical issues efficiently—digging into cloud platforms and databasesInvestigate bugs, monitor infrastructure, and support production environmentsContribute to a shared after-hours support rosterCollaborate with internal teams across development, UX, and productWhat You Bring3+ years of SQL experience, including complex queries and optimisationSolid understanding of Microsoft Azure and cloud application supportCan read and patch code of either .Net, C# or ReactJSStrong technical troubleshooting skills across various platformsAbility to explain technical issues clearly to non-technical usersExperience managing competing tasks in a fast-paced environmentBonus: Ability to understand code or experience in a software development settingWhat's On OfferFull onboarding and product trainingHybrid working arrangements and a genuinely supportive team cultureA workplace that values diversity, autonomy, and continuous learningBirthday leave and other employee perksReal career progression opportunities within a growing tech environmentRequirementsNV1 Security Clearance (Required)Must be Brisbane-basedWhere to next? Email your CV or any questions to OR call Jareth on, click APPLY NOW
Seniority levelNot Applicable
Employment typeFull-time
Job functionInformation Technology
IndustriesInformation Services, Technology, Information and Media, and IT Services and IT Consulting
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