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Job Description - Senior Principal Consultant – ServiceNow! (ITO098762)
Senior Principal Consultant – ServiceNow! - ITO098762
Ready to build the future with AI?
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting Applications for the role of Senior Principal Consultant – ServiceNow
In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams
Responsibilities
Extensive experience in ServiceNow technology
Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
Experience working with Agile teams, methodologies, and tools in a virtual environment.
Experience of ServiceNow solution Implementation (configuration and customization) experience
Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.
Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos.
Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.
Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
Strong understanding of ITIL and Service Management frameworks
Qualifications we seek in you!
Minimum Qualifications
* Experience in ServiceNow IRM implementation
* Experience in working in IRM domain out of which some experience in the role of IRM Architect
* Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.
* Excellent customer facing skills
* Should have worked extensively on ServiceNow Integrations with other external systems
* Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
* ServiceNow Certified Implementation Specialist – IRM
* Certified Implementation Specialist – Risk and Compliance.
* Certified Implementation Specialist – Vendor Risk Management
* Understanding of various regulations like GDPR, ISO etc. (Good to have)
Preferred Qualifications/ Skills
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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