Overview
Join to apply for the Customer Service Officer role at Australian Red Cross Lifeblood.
Location: Brisbane Processing Centre, Queensland. This role supports the timely distribution of life-giving blood and products to Approved Health Providers while maintaining quality, safety and regulatory requirements.
Responsibilities
* Receive and confirm orders from Approved Health Providers
* Provide excellent customer service over the phone and via email for management of customer queries and feedback
* Liaise with medical and scientific stakeholders to ensure accurate and timely delivery of orders
* Input orders and logistical information into systems for processing and fulfilment
* Escalate issues that deviate from the work schedule or standard work processes
* Maintain a high commitment to quality systems and quality control measures
What we're looking for (Qualifications)
* Prior experience in customer service roles with a passion to deliver it
* Ability to undertake routine and repetitive work with close attention to detail
* Collaborative with a strong sense of teamwork
* Ability to follow and perform standardised work processes in a fast-paced environment
* Excellent verbal and written communication skills
* Technical and digital aptitude
Benefits and Wellbeing
* Ability to purchase additional annual leave
* Salary packaging option up to $15,900 for living expenses and $2,650 for meals and entertainment
* 14 weeks paid parental leave
* Employee assistance program (Sonder) available 24/7 via mobile app
* Plus, many more benefits
Is Lifeblood your reason? Apply now
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You'll hear from us with an outcome after your application has been reviewed. For further details or to request adjustments during any stage of the recruitment process, contact Rashmi Malhotra at rmalhotra@redcrossblood.org.au.
If you want to know more about our recruitment process or FAQs, please visit our site. Please note: applications sent directly to this email address cannot be accepted. This vacancy is being managed directly by Lifeblood's Talent Acquisition team. We won't accept candidates from external recruitment agencies on this occasion.
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