Guest Experience Host
As a Guest Experience Host, you will play a pivotal role in delivering exceptional customer service and creating unforgettable experiences for our guests.
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* Greeting and registering of owners and guests
* Providing information on local area attractions
* Completion of all department related paperwork
* Using all communication equipment including telephones, facsimiles and computers
* Meet guests face to face and generate sales appointments for our resorts located at our amazing destinations and via livestream
* Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
* Clearly articulate the benefit of traveling within our community
* Meet targets and KPI's as set by the business
Requirements
* Previous experience within a similar hotel position
* Genuine passion for customer service and the local area
* Excellent communicator with strong interpersonal skills
* Enthusiastic, self-motivated and positive individual
* Immaculate presentation and professional grooming standards
* High levels of computer literacy
* Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
* Ability to recognize and solve problems in the workplace
About Us
We pride ourselves on creating inclusive environments where we deliver excellence and take time to have fun, celebrate together, and support one another. We are always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.