Randstad is partnering with a leading provider in the healthcare diagnostics industry, renowned for their commitment to excellence in patient care and innovative solutions. We are currently seeking a motivated and detail-oriented Customer Service Representative to join their Brisbane based team.About the RoleAs a Customer Service Representative, you’ll play an integral part in delivering outstanding support within a healthcare environment. Working alongside a high performing team, you’ll handle a variety of customer interactions, from processing orders to liaising with medical professionals and logistics providers. Your role will require a blend of exceptional communication skills, healthcare industry knowledge, and a proactive approach to resolving issues and streamlining processes.Key ResponsibilitiesAccurately process domestic and export orders while ensuring timely communication with customers regarding order status, back orders, and product issues.Respond promptly to product inquiries, quotations, returns, and complaints, maintaining professionalism and empathy.Liaise with logistics providers, warehouses, and third-party couriers to ensure seamless operations.Utilise healthcare EDI portals and systems to manage customer data and order workflows.Assist with scheduling telehealth consults, handling inbound calls, and managing customer accounts.Contribute to process improvements and maintain compliance with company policies and procedures.What Are We Looking For?A proactive problem solver with a team-oriented mindset and attention to detail.Strong organisational and communication skills, with the ability to manage multiple priorities.Proven experience in customer service within the healthcare sector.Familiarity with order processing, export documentation, and healthcare-related terminology.What’s on Offer?Be part of a values-driven team that prioritises wellness, diversity, and professional growth.Opportunity to make a meaningful impact in a healthcare focused environment.Competitive salary package with a 10% bonus for outstanding performance.A collaborative workplace with access to development programs and career advancement opportunities.Ready to Apply?If you’re ready to take the next step in your career and bring your healthcare customer service expertise to this exciting role, we’d love to hear from you!Please submit your resume via the APPLY button and send a brief email to Milena at milena.ponce@randstad.com.auShortlisted candidates will be contacted with further details about the application process.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Experience: 2 yearsSkills: Customer Service, Healthcare Industry Knowledge, Problem-Solving, Technical Proficiency (CRM systems, EDI portals, and healthcare software)Qualifications:Customer Service experienceHealthcare Industry KnowledgeTechnical Proficiency (CRM systems)EDI portalsand healthcare softwareBackorder and Credit ManagementEducation: Vocational/Professional Qualification
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