Job Description:
We are seeking an experienced and skilled Customer Support Liaison to join our team. The primary focus of this role is to provide exceptional customer service, ensuring that customers receive timely and accurate responses to their inquiries.
Key Responsibilities:
* Respond to customer calls and emails in a professional and courteous manner, resolving issues promptly and efficiently.
* Process and manage customer orders, including processing payments and updating customer records.
* Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
* Develop and maintain strong relationships with customers, providing them with tailored solutions to meet their needs.
* Analyze customer feedback and suggestions, using this information to identify areas for process improvements and implement changes as necessary.
Requirements:
* Degree in Business Administration or related field
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Familiarity with customer relationship management (CRM) software
* Strong problem-solving and analytical skills
Benefits:
* Ongoing training and development opportunities
* Competitive salary and benefits package
* Flexible working hours
* Opportunities for career advancement
About Us:
We are a global leader in pants and coatings, committed to delivering exceptional products and services to our customers. Our team is passionate about providing outstanding customer support and looks forward to welcoming a new Customer Support Liaison to join us.