Hardware Support Specialist
At Cyberhaven Technologies, we seek a skilled and dedicated Hardware Support Specialist to join our team in a casual, hybrid role. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our clients' IT infrastructure.
The ideal candidate will possess excellent technical skills, with a strong background in troubleshooting and repairing complex hardware issues. You will be responsible for providing expert-level technical support, including on-site visits, remote troubleshooting, and maintenance of accurate records of completed work.
This is an exciting opportunity to join a professional, service-driven team and contribute to delivering exceptional client service. If you are a motivated and detail-oriented individual with a passion for hardware repair and technical problem-solving, we encourage you to apply.
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Key Responsibilities:
* Respond to service requests and diagnose hardware issues
* Provide expert-level technical support for a wide range of IT hardware
* Travel to client sites using a company-provided vehicle
* Maintain accurate records of completed work
Required Skills and Qualifications:
* Previous experience in IT hardware support, troubleshooting, and repair
* Strong working knowledge of desktop/laptop computers, mobile devices, printers, and network equipment
* Excellent problem-solving skills and attention to detail
* Excellent communication and customer service abilities
* Ability to work independently and manage time effectively
Benefits:
* Competitive hourly rate based on experience
* Flexible casual role with a hybrid working model
* Company car and tolls provided for all site visits
* Be part of a growing local team with a strong client focus
* Inclusive, respectful workplace that values diversity and equal opportunity