Business Analyst, APS4/APS5, Digital ID (EA2026/25)
Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
Do you want to use your analytical skills to turn business needs into actionable requirements that support the delivery of high quality digital products?
Then this is the place for you! At the ACCC, we're proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It's why we're driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It's why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that's true to who you are – and that's the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
What you will do as the Business Analyst (APS4)
* Assist in eliciting and documenting business requirements, user stories, and acceptance criteria under the guidance of the Lead Business Analyst.
* Support the analysis of business processes and workflows to inform solution design and product development.
* Maintain accurate and up-to-date project and product documentation, including process maps, requirement specifications, and user guides.
* Collaborate with product owners, developers, testers, and other stakeholders to ensure requirements are clearly understood and correctly implemented.
In addition to the above, the Business Analyst (APS5) will
* Mentor and support Business Analysts (APS4) and assist in identifying issues or gaps during delivery and escalating appropriately to the Lead Business Analyst.
About you
In order to succeed as the Business Analyst (APS4), you will have:
* Experience gathering, documenting, and analysing business requirements under guidance from senior team members.
* Ability to use recognised tools and techniques to support process mapping, requirements gathering, and solution design.
* Strong attention to detail and analytical skills, with the ability to contribute to effective decision-making.
* Understanding of system development, implementation, and testing processes.
* Well-developed written and verbal communication skills, including the ability to prepare clear documentation.
* Ability to build positive working relationships and collaborate with stakeholders across business and technical areas.
In addition to the above, the Business Analyst (APS5) role also requires:
* Ability to mentor Business Analysts (APS4) and encourage cooperation in a changing environment.
* Ability to manage competing priorities and adjust work as required.
To find out more about us and the role, please read the Candidate Kit.
How to apply
You will be asked to answer two behavioural questions (refer to the Candidate Kit) and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).
Note: This paragraph originally included the contact and closing details below; included here for accessibility of information.
Contact Officer: Grace Rennie,
Applications Close: 11:00pm (AEDT), Sunday 22 February 2026
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